Refund Policy - ManikganjBazar.com

At Manikganj Bazar, we value customer satisfaction and strive to provide a hassle-free shopping experience. Our refund policy outlines the conditions under which refunds are processed to ensure transparency and fairness for both buyers and sellers.  

1. Eligibility for Refund  
A refund may be issued under the following conditions:  
- The product received is damaged, defective, or significantly different from the description.  
- The product is missing essential parts or accessories as advertised.  
- The order was canceled before shipment.  
- The service purchased was not provided as promised.  

2. Non-Refundable Items  
Refunds will not be issued in the following cases:  
- Change of mind after the purchase.  
- Digital or downloadable products once delivered.  
- Perishable goods, such as food or flowers, unless defective upon delivery.  
- Products that have been used, altered, or are not in their original condition.  

3. Refund Process  
- To request a refund, contact us within **3 days** of receiving the product.  
- Provide order details, proof of purchase, and images/videos (if applicable) of the issue.  
- Our team will review your request and respond within **5 business days**.  
- If approved, the refund will be processed using the original payment method within **7-14 business days**.  

4. Return Requirements for Refund  
- The item must be returned in its original packaging with all accessories included.  
- The return must be initiated within **7 days** of receiving the product.  
- The customer may be responsible for return shipping costs unless the item is defective or incorrect.  

5. Late or Missing Refunds  
If you haven’t received your refund within the expected time frame:  
- Check your bank account or payment method again.  
- Contact your bank or payment provider, as processing times may vary.  
- If you still have issues, contact us for further assistance.  

6. Cancellation Policy  
- Orders can be canceled before shipment for a full refund.  
- If the order has already been shipped, the standard return and refund process will apply.  

7. Contact Us  
For refund requests or inquiries, please contact us:  

Email: manikganjbazar.com@gmail.com  
Phone:+8809606500842  

We are committed to making things right and ensuring a smooth experience for all our customers. Thank you for shopping with Manikganj Bazar!